Frequently Asked Questions

Customer Service

How can I reach someone in Customer Service?

Phone: 203-333-6688
Email: ctinsider@hearstmediact.com
Web: ctinsider.com/myaccount
Please note: most transactions are now available to you online at your convenience.

Live representatives are available:
Monday-Friday: 6 a.m. - 2 p.m.
Saturday: 7 a.m.-10 a.m.
Sunday: 7 a.m.-11 a.m.

What is included in my subscription?

Unlimited access to ctinsider.com — subscriber-exclusive articles

Newsletters — local news and views.

CT Insider App — create a customized news feed covering your local towns. Activate your digital access at ctinsider.com/appactivation , download the app, sign in and start reading.

How do I access my online account?

Visit ctinsider.com/myaccount to manage your subscription online. Put your subscription on a temporary hold, enter complaints, make payments or switch to EZPay online!

What should I do if I try to register/activate my subscription and get a message that it cannot be found?

Typically this happens when the information does not match our database. To better assist you, please contact our Subscriber Services team at 203-333-6688. Business hours are from 6 am–2pm, Monday through Friday, 7am–10am on Saturday, and 7am–11am on Sunday. Or you can email ctinsider@hearstmediact.com

I’m a current subscriber, and I’m having problems logging in because I can’t remember my password. What should I do?

When trying to log in you should see a "Forgot Password" option. Click that and follow the directions to reset your password. Or call 203-333-6688. Business hours are from 6 am–2pm, Monday through Friday, 7am–10am on Saturday, and 7am–11am on Sunday. Or you can email ctinsider@hearstmediact.com.

Subscription Rates and Billing

How can I conveniently pay for my subscription?

Log on to ctinsider.com/myaccount to:

Convert to EZPay, our most convenient method of payment, your credit or debit card is charged automatically each subscription period until you cancel.

Make a one-time payment. Avoid the hassle of writing out a check.

How do I cancel my subscription?

You can cancel at any time by calling 203-333-6688 or by managing your account at ctinsider.com/myaccount . Cancellation will become effective at the end of your billing period; refunds and credits will not be provided.

Terms and Conditions

EZPay Terms and Conditions:

By signing up with EZPay you agree to a continuous subscription that will be automatically renewed until you cancel by contacting Customer Service. You understand you will be enrolled in EZPay, and authorize Hearst Media Services Connecticut to automatically charge the payment method you have provided for the next subscription term at the then-applicable subscription rate. EZPay charges occur at the beginning of the subscription term. Future subscription prices are subject to change, but you will be notified in advance of any changes to future subscription prices. You understand that you can cancel at any time and will not receive a refund for any undelivered issues or services remaining on your subscription balance under $5.00. No credits or refunds for a temporary stop of delivery will be given. You will not receive an invoice. Any recent outstanding balance will be processed with your first EZPay payment.

Subscription Terms and Conditions

If you choose the printed-bill option, a $3.95 charge will be applied to each bill. Charge does not apply to New York state residents. Subscriptions automatically renew until cancelled. Every subscription may include up to twelve Premium Issues per year, each of which will contain supplemental content and enhanced sections. For each Premium Issue, your account balance will be charged an additional fee up to $7.00. In order to keep your bill amount consistent, this may result in a subscription term of less than your current term for the period in which the Premium Issue is published. Premium Issue charges may occur during your promotional period, which will shorten that period. When a price (such as a premium day) or frequency change occurs, the expiration date on your account will be adjusted. For 2023, premium days include 1/22, 5/21, 9/17, and 11/23. You can cancel at any time by calling 203-333-6688 or by managing your account at ctinsider.com/myaccount . Cancellation will become effective at the end of your billing period; refunds and credits will not be provided. Any other dispute of charges must be brought to our attention within 60 days in order to receive a refund. Requests for credit due to service-related issues must be made within 10 days of the incident by calling Customer Service or logging into your account on our website. No credits or refunds for a temporary stop of delivery will be given. Balances under $5.00 will not be refunded.